Privacy statement for the Jewish Cultural Festival Trondheim
1. Personal data we collect and process
We may process the following categories of personal data:
Basic information: Name, date of birth.
Contact information: Address, telephone number, email address.
Account and profile information: Settings, preferences.
Payment information: Transaction data, payment methods (e.g. when purchasing tickets).
Customer activity: History of website usage, newsletters, promotions, as well as technical information about the device you are using (e.g. IP address, browser type).
This information is collected either directly from you when you provide it (for example, when registering, purchasing tickets or using contact forms), or automatically via cookies (see section 7).
2. Purpose and legal basis for the processing
2.1. Provision of services and conclusion of contract
We use personal information to fulfill agreements with you – for example, when purchasing tickets or registering for events.
Legal basis: The processing is necessary to fulfill the agreement with you.
2.2. Customer relationship management
Information is used for customer service, complaint handling and error correction.
Legal basis: Necessary to administer the customer relationship and fulfill the agreement with you.
2.3. Analysis, business development and improvement of services
We analyze customer activity and user data to develop and improve the festival and our services.
Legal basis: Our legitimate interest in improving and streamlining our offering.
2.4. Customized user experience
We use personal information to customize the content on our websites, newsletters and other communications so that it is more relevant to you.
Legal basis: Our legitimate interest in providing you with a better and more personalized experience.
2.5. Sales and marketing
We may use personal information for marketing purposes, such as email campaigns and newsletters.
Legal basis: Our legitimate interest in informing you about our products and services. You can opt out of such communications at any time.
2.6. System monitoring and troubleshooting
We monitor our systems to identify and correct errors, as well as improve security.
Legal basis: Our legitimate interest in operating secure and stable systems.
2.7. Security and fraud prevention
Personal data is processed to protect our users and the event against fraud, abuse and criminal acts.
Legal basis: Our legitimate interest in ensuring safe services.
2.8. Compliance with legal obligations
We may process personal data to fulfill statutory requirements (e.g. the Accounting Act).
Legal basis: Necessary to fulfill a legal obligation.
3. Children
JKFest is aimed at all age groups. If we collect personal information about children, this will be done with the consent of parents or guardians, and the processing will be in accordance with applicable legislation for the processing of children's personal information. If you believe that we have processed information about a child without sufficient consent, please contact us at post@jkfest.no so that we can rectify this.
4. Third-party providers and data processors
In order to provide our services, we use third-party solutions such as ticketing systems, payment processors, newsletter providers and analytics tools. These actors may receive personal data on our behalf, but only to the extent necessary to provide the relevant service. We have data processing agreements with our suppliers to ensure that all privacy requirements are met.
If you would like more information about which third-party suppliers we use, you can contact us at post@jkfest.no.
5. Data storage and retention
We store personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as long as required by law (e.g. the Accounting Act). When the data is no longer necessary, it is deleted or anonymized.
6. Your rights
You have the following rights regarding your personal data:
Right to access: You can request a copy of the information we process about you.
Right to correction: You can request that we change or supplement information that is incorrect or incomplete.
Right to erasure: You can request that we delete your personal data, subject to any statutory retention obligations.
Right to restriction of processing: You can request that we restrict the processing of your information in certain situations.
Right to object: If the processing is based on legitimate interest, you can object to the processing.
Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format.
Complaint: If you believe that we are not processing your information in accordance with the law, you can complain to the Norwegian Data Protection Authority.
7. Cookies
We use cookies and similar technologies on jkfest.no to:
Give you a better user experience (necessary cookies).
Collect statistics to improve our services (analytics cookies).
Display relevant content and advertisements (marketing cookies).
You can manage which cookies you allow via your browser settings.
8. Changes to the Privacy Policy
We reserve the right to update this privacy policy in the event of changes in legislation or in our services. In the event of significant changes, we will notify you of this on jkfest.no or via other relevant channels.
9. Contact information
Jewish Cultural Festival Trondheim (JKFest)
Email for privacy inquiries: post@jkfest.no
Website: jkfest.no
We hope this statement gives you a good overview of how we process your personal data. If you have any questions, please feel free to contact us!